Kallo — Terms of Service

Acceptance of Terms

1.1 — Binding Agreement

By downloading, installing, registering for, or using any part of the Service, you enter into a legally binding contract with Kallo effective as of the date of your first access.

1.2 — Incorporated Documents

These Terms incorporate by reference our Privacy Policy, Community Guidelines, and any other policies we publish within the Service. In any conflict, these Terms shall prevail unless a supplementary policy expressly governs a specific subject matter.

1.3 — Language

These Terms are drafted in English, which is the controlling language. Any translation is for convenience only; in any inconsistency, the English version governs.

Eligibility & Registration

2.1 — Age Requirement

The Service is available exclusively to individuals who are 18 years of age or older. By registering, you represent and warrant that you are at least 18. We reserve the right to immediately terminate any account where we have reasonable grounds to believe the holder is under 18, without prior notice or liability.

2.2 — Accurate Registration

You agree to provide truthful, current, and complete registration information, including your real date of birth. Providing false information to circumvent the age restriction is a material breach of these Terms and grounds for immediate permanent account termination.

2.3 — One Account Per User

Each individual may maintain only one active Kallo account. Creating duplicate accounts to evade bans, suspensions, or enforcement actions is prohibited and may result in permanent termination of all associated accounts.

2.4 — Third-Party Sign-In

You may register via Apple Sign-In or Google. By doing so, you authorize Kallo to receive limited profile information from those providers as permitted by your consent settings, subject to their respective terms and privacy policies.

2.5 — Geographic Availability

The Service may not be available or fully functional in all jurisdictions. You are responsible for ensuring your use complies with the laws of your country of residence.

Identity Verification

3.1 — Verification Requirement

Because Kallo connects real people for training that may occur in person, you must complete identity verification — submitting a photo and a live comparison photo for facial matching — before you may publicly share fitness results or use the workout partner-matching feature. See our Privacy Policy, Section 3, for details on how this data is collected, used, and retained.

3.2 — Not a Background Check

Identity verification confirms that your account is linked to a real, unique individual. It is not a criminal background check, and Kallo does not screen users for criminal history, violent behavior, or other safety risk factors. See Section 8 for important safety information about meeting matched partners.

3.3 — Accuracy of Verification

You must complete verification using your own likeness. Submitting another person's photo, using manipulated images, or otherwise attempting to circumvent verification is strictly prohibited and grounds for immediate account termination.

3.4 — Access Without Verification

You may use Kallo's core plan-building and private tracking features without completing verification. Verification is required only for public fitness-results sharing and partner matching.

3.5 — Re-Verification

We may require re-verification periodically or upon detecting signals suggesting your account may be compromised or associated with suspicious activity. Failure to complete requested re-verification may result in suspension of results-sharing and matching access.

Account Security

4.1 — Credential Security

You are solely responsible for maintaining the confidentiality of your account credentials. Do not share your password with any third party. Kallo will never request your password through any communication channel.

4.2 — Unauthorized Use

Notify us promptly at service@kallo.app if you suspect unauthorized use of your account. To the fullest extent permitted by law, Kallo is not liable for losses arising from unauthorized use prior to your notification.

4.3 — Account Responsibility

You are fully responsible for all activity occurring through your account, including all plans built, results shared, matches initiated, and purchases made, whether or not personally initiated by you.

The Service

5.1 — What Kallo Offers

Kallo is a global fitness platform providing:

A workout plan builder for creating, customizing, and following training programs
Progress tracking for logged workouts, personal records, and body metrics
Fitness results sharing to publish achievements and progress to the community, subject to identity verification
Workout partner matching to find other verified users pursuing the same or a similar training plan
In-app messaging with matched partners
Community features including following, reactions, and comments
In-app purchases for optional premium features

5.2 — Service Availability

We strive for continuous availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, infrastructure issues, or events beyond our reasonable control.

5.3 — Service Evolution

Kallo is continuously developed. We may add, modify, or discontinue features at any time. We will provide reasonable advance notice of material changes affecting your use of the Service.

Workout Plans & Content

6.1 — Your Plans Belong to You

Workout plans you build or customize are your original creative and organizational work. Kallo does not claim ownership of your individual plans, subject to the license granted in Section 10.2 for any plans you choose to publish publicly as templates.

6.2 — Accuracy of Logged Data

You are responsible for the accuracy of the workout data, weights, and results you log. Kallo does not independently verify logged training data and is not responsible for errors in your personal records.

6.3 — No Guarantee of Results

Kallo provides tools to build and follow workout plans. We do not guarantee that following any plan — whether created by you, another user, or featured by Kallo — will produce any particular fitness outcome, weight change, or performance result. Individual results vary based on many factors outside our control.

Fitness Results Sharing

7.1 — Verification Required

You must complete identity verification (Section 3) before your account may publish fitness results, progress photos, or achievements publicly.

7.2 — No Misleading Claims

You may not post misleading before/after comparisons, fabricated results, or deceptive claims about the speed or extent of your progress. Progress photos and results should genuinely represent your own training journey.

7.3 — Supplement & Product Promotion Disclosure

If you promote supplements, products, or paid services in connection with your shared results, you must clearly and conspicuously disclose any material connection (such as sponsorship, affiliate relationship, or free product) in accordance with applicable advertising disclosure laws.

7.4 — Photo Content Standards

Progress photos must comply with our Community Guidelines, including prohibitions on sexually explicit content. Photos intended primarily to be sexually suggestive rather than to document fitness progress are not permitted, regardless of clothing worn during exercise.

Partner Matching & In-Person Safety

8.1 — Purpose of Matching

Kallo's partner-matching feature helps you find other verified users pursuing the same or a similar workout plan for shared accountability and, potentially, in-person training.

8.2 — Identity Verification Is Not a Safety Guarantee

Kallo verifies that matched users are real, unique individuals. Kallo does not conduct criminal background checks and cannot guarantee the safety, intentions, or conduct of any matched partner. You are solely responsible for exercising caution and good judgment when communicating with or meeting any partner found through Kallo.

8.3 — Safety Recommendations for In-Person Meetings

If you choose to meet a training partner in person, we strongly recommend that you:

Meet for the first time at a public gym, studio, or fitness location — never a private residence
Tell a friend or family member where you're going, who you're meeting, and when you expect to return
Arrange your own transportation to and from the meeting
Trust your instincts — leave immediately if you feel unsafe
Avoid sharing sensitive personal or financial information with matched partners

8.4 — Assumption of Risk

You acknowledge and agree that meeting any person found through Kallo, whether communicating in-app or meeting in person, is undertaken at your own risk. To the fullest extent permitted by applicable law, Kallo disclaims liability for the conduct, whether online or offline, of any user, and for any injury, loss, or damage resulting from interactions with matched partners. See Sections 20–21 for full disclaimers and liability limitations.

8.5 — Reporting Concerns

If a matched partner behaves inappropriately, makes you feel unsafe, or violates our Community Guidelines, report them immediately using the in-app Report function. We take matching-related safety reports seriously and will investigate promptly.

Health & Fitness Disclaimer

9.1 — Not Medical Advice

Kallo does not provide medical advice. Workout plans, exercise recommendations, and fitness content available through the Service are for general informational and motivational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

9.2 — Consult a Physician

Before beginning any new exercise program, including any workout plan built or found on Kallo, you should consult with a qualified healthcare provider, particularly if you have any pre-existing medical condition, injury, or health concern.

9.3 — Assumption of Risk of Injury

Physical exercise carries inherent risk of injury. By using Kallo's workout plans and features, you voluntarily assume all risks associated with physical exercise, including risks arising from following plans created by other users or from training with a matched partner.

9.4 — User-Created Plans

Workout plans created and shared by other users are not reviewed or endorsed by fitness professionals employed by Kallo unless expressly labeled as such. Exercise judgment when following plans created by other community members.

User-Generated Content

10.1 — Your Responsibility

You are solely responsible for all content you publish or submit through the Service, including fitness results, progress photos, plan templates, comments, and messages. By submitting content, you represent and warrant that you own or have all necessary rights to it and that it complies with these Terms and all applicable laws.

10.2 — License Grant

By publishing UGC publicly on Kallo, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your content within the Service and in connection with promoting Kallo, subject to your visibility settings. You retain ownership of all original content you create.

10.3 — No Endorsement

Publication of UGC on Kallo does not constitute our endorsement or verification of that content, including the accuracy of any fitness claims made.

10.4 — Content Deletion

You may delete your published content at any time. Deleted content is removed from public view within 48 hours, from production servers within 30 days, and from backup archives within 90 days.

Community Standards

11.1 — The Kallo Spirit

Kallo is built for people supporting each other's fitness journeys. We ask all members to engage with encouragement, honesty, and respect toward fellow athletes of all levels and body types.

11.2 — No Harassment or Abuse

You may not use Kallo to harass, bully, threaten, or target any individual, including in matching conversations, comments, or community posts. Violations result in immediate enforcement action and may be reported to law enforcement.

11.3 — No Body Shaming

Content or comments that shame, mock, or demean another user's body, fitness level, or physical appearance are strictly prohibited, including in comments on shared fitness results.

11.4 — No Hate Speech

Content promoting hatred or discrimination against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, body type, or any other protected characteristic is strictly prohibited.

11.5 — No Dangerous Content

Content promoting extreme, unsafe, or disordered approaches to exercise, eating, or supplementation is prohibited. This includes content glorifying overtraining, dangerous rapid weight loss methods, or misuse of performance-enhancing substances.

11.6 — No Spam or Unauthorized Solicitation

You may not use Kallo's community or matching features to post spam, unsolicited commercial messages, or unauthorized coaching/product sales pitches. Coaches or trainers wishing to offer services must comply with our commercial-use policies.

Intellectual Property

12.1 — Kallo's Property

All rights, title, and interest in the Service — including the Kallo name, logo, application design, interface, software, matching algorithm, and all proprietary technology — are owned by or licensed to Kallo and protected by applicable intellectual property laws.

12.2 — Your UGC

You retain ownership of your original workout plans, fitness results, and other UGC, subject to the license grant in Section 10.2.

12.3 — Feedback

If you submit ideas, suggestions, or feedback about the Service, you agree that Kallo may use such feedback freely without obligation. You assign to Kallo all intellectual property rights in such feedback to the extent assignable under applicable law.

12.4 — Copyright Notices

If you believe content on Kallo infringes your copyright, email service@kallo.app with subject "Copyright Notice" including identification of the protected work, identification and location of the allegedly infringing content, your contact details, a good-faith belief statement, and a declaration of accuracy and authority.

Child Safety & CSAE Policy

13.1 — Age Restriction

Kallo is exclusively for users 18 years of age or older. We implement date-of-birth verification at registration, and our identity verification process provides an additional safeguard for results-sharing and matching. Confirmed underage accounts are immediately and permanently terminated with all associated data deleted.

13.2 — Parental Notification

If you are a parent or guardian and believe a minor has created a Kallo account, contact us immediately at service@kallo.app. We will investigate and, where confirmed, permanently delete the account and all associated data without delay.

13.3 — Child Sexual Abuse and Exploitation (CSAE)

Zero tolerance — absolute and without exception. Kallo enforces an unconditional zero-tolerance policy toward any content, conduct, or activity that constitutes, facilitates, promotes, or glorifies Child Sexual Abuse and Exploitation (CSAE) in any form. Prohibited conduct includes without limitation: child sexual abuse material (CSAM); grooming, solicitation, or exploitation of individuals under 18; and any content depicting, targeting, or endangering persons under 18.

We deploy automated CSAM hash-matching on all uploaded media, AI-assisted content analysis on community posts, and dedicated human safety reviewers. Upon confirmed detection or credible report: all associated content is immediately and permanently removed; the responsible account is permanently terminated and all associated identifiers are blocked; a mandatory report is filed with the NCMEC CyberTipline or the legally required equivalent national authority; and we cooperate fully with all resulting law enforcement investigations. CSAE-related terminations carry no right of appeal.

To report: use the in-app Report function on any content or user profile, or email service@kallo.app immediately with subject "CSAE Report." These are our highest-priority safety matter, actioned without delay.

License to Use the Service

14.1 — Limited License

Subject to your full and continued compliance with these Terms, Kallo grants you a personal, non-exclusive, non-transferable, revocable, limited license to install and use the Kallo application on devices you own or control, solely for your personal, non-commercial use to access the Service as intended.

14.2 — Restrictions

This license does not include any right to: sublicense, resell, or commercially exploit the Service; copy, modify, or create derivative works based on the Service; scrape or systematically extract user data, plans, or matching profiles; reverse engineer or disassemble any part of the Service; access the Service via automated means including bots or scrapers; or circumvent any security, verification, or access control feature.

14.3 — Reservation of Rights

All rights not expressly granted are reserved by Kallo. Unauthorized use terminates your license and may expose you to legal liability.

In-App Purchases

15.1 — Payment Processing

All in-app purchases are processed exclusively through Apple App Store or Google Play. Kallo does not store your payment card details. We receive only anonymized transaction confirmation tokens and entitlement data.

15.2 — Premium Features

If Kallo offers premium features (such as advanced plan templates, detailed analytics, or expanded matching filters): (a) access is non-transferable between accounts; (b) non-refundable except as required by applicable law or app store policy; (c) may be discontinued with reasonable advance notice; and (d) may be forfeited upon account termination for cause.

15.3 — Subscriptions

Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before renewal via App Store or Google Play account settings.

15.4 — No Refund Obligations

Except as required by applicable law or app store policies, all digital content sales and premium feature purchases are final. Refund requests must be directed to the relevant app store platform.

Third-Party Services

16.1 — Identity Verification Vendor

Identity verification is performed with the assistance of a third-party vendor as described in our Privacy Policy. Your use of the verification flow is additionally subject to that vendor's applicable terms provided at the point of verification.

16.2 — Cloud Infrastructure

Fitness data and media are stored on cloud infrastructure with internationally recognized security certifications under data processing agreements.

16.3 — External Links

The Service may contain links to external resources. Kallo is not responsible for the content, accuracy, or privacy practices of any third-party site. Visiting external links is at your own risk.

16.4 — App Store Platform Terms

Use of Kallo from the Apple App Store is additionally subject to Apple's App Store Terms. From Google Play, additionally subject to Google Play's Terms. In any conflict, the applicable platform's terms prevail for platform-specific matters.

Prohibited Activities

17.1 — Platform Integrity

In connection with your use of the Service, you agree not to:

Attempt to circumvent identity verification, including by submitting another person's photo or a manipulated image
Post fabricated or misleading fitness results, before/after photos, or claims
Use the matching feature for purposes unrelated to legitimate workout partnership, including solicitation, harassment, or commercial promotion
Body-shame, harass, or demean other users
Promote dangerous, extreme, or disordered exercise or eating practices
Impersonate any person, coach, brand, or Kallo representative
Scrape, extract, or systematically collect user profiles, plans, or matching data
Reverse engineer or tamper with the Service or its underlying technology
Use automated tools, bots, or scrapers to interact with the Service
Use the Service in violation of any applicable law or regulation
Engage in any activity that disrupts or damages the Service or its infrastructure

17.2 — Commercial Use

You may not use the Service to develop competing products, systematically extract community content or fitness data, or conduct unauthorized commercial coaching or sales activities. Coaches, trainers, and brands interested in official partnership arrangements should contact us at service@kallo.app.

Content Moderation

18.1 — Moderation Rights

Kallo reserves the right, but not the obligation, to review, moderate, remove, or take action on any content or user behavior at any time, in its sole discretion, without prior notice. Moderation uses automated screening and human review guided by these Terms and our Community Guidelines.

18.2 — User Reporting

You may report any content, user, or matched partner that appears to violate these Terms using the in-app Report function. Reports are reviewed by our moderation team. Submitting false or malicious reports is a Terms violation and may result in enforcement action against the reporting account.

18.3 — Enforcement Actions

Violations may result in: a warning; content removal; temporary feature restrictions (including suspension of matching or results-sharing access); temporary account suspension; or permanent account termination. For CSAE violations, safety threats, or severe illegal conduct, immediate permanent termination and law enforcement referral occur without warning or appeal.

18.4 — Appeals

For enforcement actions not involving CSAE or illegal content, email service@kallo.app with subject "Enforcement Appeal" providing relevant details. We review appeals in good faith. CSAE-related terminations carry no right of appeal.

Termination & Suspension

19.1 — Your Right to Terminate

You may delete your account at any time via Settings > Account > Delete Account or by emailing service@kallo.app. Termination does not entitle you to a refund of premium feature fees, except as required by applicable law.

19.2 — Our Right to Terminate or Suspend

We may suspend or permanently terminate your access at any time, with or without prior notice, if we determine you have violated these Terms, engaged in unlawful activity, misused the verification or matching features, or pose a risk to the safety or integrity of the platform or its community.

19.3 — Effect of Termination

Upon termination, your access ceases immediately. Provisions that by nature survive termination continue to apply, including Sections 8, 9, 10.2, 12, 17, 20, 21, 22, and 23.

Disclaimers of Warranty

20.1 — As-Is Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KALLO DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

20.2 — No Warranty on Matched Partners

KALLO DOES NOT WARRANT THE IDENTITY BEYOND VERIFICATION STATUS, INTENTIONS, CONDUCT, OR SAFETY OF ANY MATCHED PARTNER. INTERACTIONS AND MEETINGS WITH OTHER USERS ARE UNDERTAKEN ENTIRELY AT YOUR OWN RISK.

20.3 — No Warranty on Fitness Outcomes

KALLO DOES NOT WARRANT THAT ANY WORKOUT PLAN, WHETHER SELF-CREATED OR FOUND WITHIN THE COMMUNITY, WILL PRODUCE ANY PARTICULAR FITNESS RESULT. RESULTS VARY BASED ON INDIVIDUAL FACTORS BEYOND OUR CONTROL.

20.4 — No Warranty on Community Content

KALLO DOES NOT ENDORSE, VERIFY, OR WARRANT THE ACCURACY OF USER-GENERATED FITNESS RESULTS, PLANS, OR CLAIMS. USERS RELY ON COMMUNITY CONTENT AT THEIR OWN DISCRETION AND RISK.

Limitation of Liability

21.1 — Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KALLO OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF DATA, OR HARM ARISING FROM YOUR USE OF THE SERVICE, RELIANCE ON WORKOUT CONTENT, OR INTERACTIONS WITH MATCHED PARTNERS, WHETHER ONLINE OR IN PERSON, EVEN IF KALLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

21.2 — Aggregate Liability Cap

Kallo's total cumulative liability to you for all claims arising from these Terms or the Service shall not exceed the greater of: (a) the total amount you paid directly to Kallo (excluding amounts paid to Apple or Google) in the twelve months preceding the claim; or (b) USD $50. Where applicable law does not permit certain caps, Kallo's liability is limited to the maximum extent permitted.

21.3 — Essential Basis

The limitations in this Section reflect a reasonable allocation of risk given the nature of a platform that facilitates connections between users, including for in-person training, and form an essential element of the agreement between you and Kallo.

Indemnification

22.1 — Your Obligations

You agree to indemnify, defend, and hold harmless Kallo and its affiliates, officers, directors, employees, contractors, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your content; (c) your breach of these Terms; (d) your violation of applicable law; (e) your infringement of any third-party right; or (f) any harm you cause to other users, including in connection with in-person meetings arranged through partner matching.

22.2 — Control Rights

Kallo reserves the right to assume exclusive control of any matter subject to your indemnification. You agree to cooperate fully and may not settle any claim imposing obligations on Kallo without our prior written consent.

Dispute Resolution & Arbitration

23.1 — Informal Resolution First

Before initiating formal proceedings, contact us at service@kallo.app describing the dispute and the relief sought. We will respond in good faith within 30 days. If not resolved within 60 days, either party may proceed to formal dispute resolution.

23.2 — Binding Individual Arbitration

Except for small claims court matters and except where prohibited by applicable law, all disputes arising from these Terms or the Service shall be resolved by binding individual arbitration administered by a recognized arbitral institution in the jurisdiction of Kallo's principal place of business. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

23.3 — Class Action Waiver

YOU AND KALLO EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All claims must be brought individually. If this waiver is found unenforceable for any claim, the arbitration provision in Section 23.2 shall not apply to that claim.

23.4 — Jurisdictional Exceptions

For users in jurisdictions where mandatory arbitration or class action waivers are unenforceable (including EU member states and the United Kingdom), these provisions shall not apply to the extent prohibited. Such users retain the right to bring disputes before courts of competent jurisdiction in their country of residence.

Governing Law

24.1 — Applicable Law

These Terms are governed by the laws of the jurisdiction in which Kallo is incorporated, without regard to conflict of laws principles, except where mandatory consumer protection or data protection laws in your country of residence impose higher standards that cannot be contracted out of.

24.2 — Consumer Rights

If you are a consumer in a jurisdiction with mandatory consumer protection legislation, your statutory rights are not limited by these Terms. In any conflict, your statutory rights prevail to the extent of the conflict.

Changes to Service & Terms

25.1 — Service Changes

We may add, modify, or discontinue features at any time. We will provide reasonable advance notice of material changes where practicable.

25.2 — Terms Updates

Material changes are communicated at least 14 days before taking effect via in-app notice, push notification, and/or email. Non-material clarifications may be updated without advance notice.

25.3 — Acceptance

Continued use of Kallo after any revised Terms' effective date constitutes acceptance. If you do not accept, stop using the Service and delete your account before the changes take effect.

Miscellaneous

26.1 — Entire Agreement

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Kallo regarding the Service.

26.2 — Severability

If any provision is found invalid or unenforceable, it shall be modified minimally to make it enforceable, or severed if modification is not possible. All remaining provisions continue in full effect.

26.3 — Waiver

Our failure to enforce any right or provision is not a waiver. Any waiver must be in writing and signed by an authorized Kallo representative.

26.4 — Assignment

You may not assign these Terms without our prior written consent. Kallo may assign them in connection with a merger, acquisition, or asset sale, with notice to affected users.

26.5 — Force Majeure

Kallo is not liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, government actions, infrastructure failures, cyberattacks, or pandemics.

27.1 — General Inquiries

For questions, concerns, or legal notices regarding these Terms or the Service:

Email: service@kallo.app
Subject: "Terms of Service Inquiry — [Your Name]"

We acknowledge inquiries within 5 business days and respond within 30 days.

27.2 — Legal Notices

Formal legal notices must be submitted to service@kallo.app with subject "Legal Notice." Notices become effective upon our written acknowledgment.

27.3 — CSAE & Child Safety Reports

Use the in-app Report function on any content or user profile, or email service@kallo.app immediately with subject "CSAE Report." These are our highest-priority safety matter, actioned without delay.

27.4 — Partner Safety Concerns

To report a safety concern about a matched training partner, use the in-app Report function on their profile or email service@kallo.app with subject "Partner Safety Report." If you are in immediate danger, contact local emergency services first.

Real people. Real training. Real accountability.